Our Training Competencies

NXT Generation Training offers 6 key competencies that cover a variety of topics designed to help your organization build knowledge, skills and abilities.
Training that optimizes performance and creates a climate that supports change and the ability to deliver strategic results.

Our Training Courses:

  • Change Management
  • Project Management
  • Risk Management

Educating employees on laws, regulations, company policies and procedures that apply to their day-to-day job responsibilities and reduces overall company risks.

Our Training Courses:

  • Harassment and Employee Rights
  • Bullying in the Workplace
  • Violence in the Workplace
  • Employee Orientation and Onboarding
  • Retaining Employees
  • Succession Planning
  • Career Development
  • Diversity
  • Compliance
  • Emerging Leaders

Developing high impact leaders who drive results through engaging, influencing and motivating their employees which improves overall performance and creates organizational value.

Our Training Courses:

  • Decision Making
  • Feedback and Recognition
  • Mentoring and Coaching
  • Dealing With Change
  • Relationship Building
  • Communication Skills
  • Building Better Teams
  • Situational Leadership
  • Problem Solving
  • Time Management
  • Emotional Intelligence
  • Active Listening
  • Goal Setting
  • Leadership Academy

Preparing leaders by creating action oriented, solution based training to optimize performance.

Our Training Courses:

  • Stress Management
  • Personal Grooming
  • Business Etiquette
  • Work Life Balance
  • Delegation Skills
  • Conflict Resolution
  • Presentation Skills
  • Negotiation Skills

Promoting organizational mission, values and culture through training that cultivates ethics important to stakeholders, employees and customers.

Our Training Courses:

  • Building Company Culture
  • Building a Culture of Accountability
  • Building Mission and Vision
  • Ethics
  • Employee Engagement

Teaching employees service skills to delight the customer and ensure that each interaction results in an outcome that positively represents the brand. Teaching employees sales skills to create and close new and existing (up-sell) business opportunities.

Our Sales Generation Training Courses:

  • Sales Skills
  • Sales Coaching
  • Foundational Selling
  • Strategic Prospecting Skills
  • Rapport Building
  • Handling Customer Objections

Our Customer Care Training Courses:

  • Customer Care Skills
  • Call Center Disciplines
  • Empathy Skills
  • Customer Engagement
  • Active Listening

Engagement Workshop Components

The NXT Generation Engagement Workshop is a collaborative experience between our team and your stakeholders to:

  • Set engagement goals and success factors
  • Identify employee skill gaps
  • Agree on the training approach
  • Deploy optimal training delivery models and learning platforms
  • Measure post training learning 
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Conduct a strategy workshop with executive leadership and key stakeholders

Conduct a strategy workshop with executive leadership and key stakeholders

Design a strategy plan (includes measurable Return on Investment for Transformational Model)

Design a strategy plan (includes measurable Return on Investment for Transformational Model)

Launch a pre-training learner assessment

Launch a pre-training learner assessment

Present and agree on the personalized learner assessment reports

Present and agree on the personalized learner assessment reports

Deploy multi-modal learning platform

Deploy multi-modal learning platform

Launch post-training learner assessments

Launch post-training learner assessments

Deploy continual blended learning activities and support

Deploy continual blended learning activities and support

Provide monthly performance reporting

Provide monthly performance reporting