Our Training Competencies
- Continuous Improvement
- Human Capital
- Leadership
- Professional Development
- Organizational Values
- Sales and Care
Our Training Courses:
- Change Management
- Project Management
- Risk Management
Educating employees on laws, regulations, company policies and procedures that apply to their day-to-day job responsibilities and reduces overall company risks.
Our Training Courses:
- Harassment and Employee Rights
- Bullying in the Workplace
- Violence in the Workplace
- Employee Orientation and Onboarding
- Retaining Employees
- Succession Planning
- Career Development
- Diversity
- Compliance
- Emerging Leaders
Developing high impact leaders who drive results through engaging, influencing and motivating their employees which improves overall performance and creates organizational value.
Our Training Courses:
- Decision Making
- Feedback and Recognition
- Mentoring and Coaching
- Dealing With Change
- Relationship Building
- Communication Skills
- Building Better Teams
- Situational Leadership
- Problem Solving
- Time Management
- Emotional Intelligence
- Active Listening
- Goal Setting
- Leadership Academy
Preparing leaders by creating action oriented, solution based training to optimize performance.
Our Training Courses:
- Stress Management
- Personal Grooming
- Business Etiquette
- Work Life Balance
- Delegation Skills
- Conflict Resolution
- Presentation Skills
- Negotiation Skills
Promoting organizational mission, values and culture through training that cultivates ethics important to stakeholders, employees and customers.
Our Training Courses:
- Building Company Culture
- Building a Culture of Accountability
- Building Mission and Vision
- Ethics
- Employee Engagement
Teaching employees service skills to delight the customer and ensure that each interaction results in an outcome that positively represents the brand. Teaching employees sales skills to create and close new and existing (up-sell) business opportunities.
Our Sales Generation Training Courses:
- Sales Skills
- Sales Coaching
- Foundational Selling
- Strategic Prospecting Skills
- Rapport Building
- Handling Customer Objections
Our Customer Care Training Courses:
- Customer Care Skills
- Call Center Disciplines
- Empathy Skills
- Customer Engagement
- Active Listening
Engagement Workshop Components
The NXT Generation Engagement Workshop is a collaborative experience between our team and your stakeholders to:
- Set engagement goals and success factors
- Identify employee skill gaps
- Agree on the training approach
- Deploy optimal training delivery models and learning platforms
- Measure post training learning
Conduct a strategy workshop with executive leadership and key stakeholders
Design a strategy plan (includes measurable Return on Investment for Transformational Model)
Launch a pre-training learner assessment
Present and agree on the personalized learner assessment reports
Deploy multi-modal learning platform
Launch post-training learner assessments
Deploy continual blended learning activities and support
